Returns & Refunds
We stand behind our products 100%. If you are not completely satisfied, you must contact us within 10 days for an exchange*.
We are not required to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item has a major problem. This is when the item:
- has a problem that would have stopped someone from buying the item if they had known about it
- is unsafe
- is significantly different from the sample or description
- doesn’t do what we said it would, or what you asked for and can’t be easily fixed.
Alternatively, you can choose to keep the item and we will compensate you for any drop in value.
If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.
Please keep your proof of purchase— e.g. your receipt.
NO RETURNS WILL BE ACCEPTED WITHOUT PRIOR APPROVAL . Exchange credit amounts for any returns will apply only to the purchase price of the product. Shipping and processing charges will not be refunded.
No returns on opened products, food/candy items or coloured decorations such as streamers, candles, etc. Items personalised as per order cannot be returned. Candles shipped by ground during the summer months cannot be returned.
NOTE: Colours vary slightly due to the manufacturing process specific to each product. Although it is impossible to achieve an exact colour match for every item, small variations in colour serve to enhance the overall effect of your colour scheme. Products seen on the online catalog do not always represent an identical colour match. Colour reproduction is limited by various situations beyond our control such as the hue/contrast settings on your monitor.